Definitions
Key terms used throughout this document:
Acceptance of Terms
By accessing and using our website, you accept and agree to be bound by the terms and provisions of this agreement.
These terms govern your use of our website and services. If you do not agree to these terms, you should not use our services.
Products & Services
We provide:
- Premium quality saffron products
- E-commerce platform for online ordering
- Delivery services across India
- Customer support services
Product availability and prices are subject to change without notice. We reserve the right to modify or discontinue products at any time.
User Accounts
When creating an account with us, you agree to:
- Provide accurate, complete, and up-to-date information
- Maintain the confidentiality of your account credentials
- Accept responsibility for all activities that occur under your account
- Notify us immediately of any unauthorized use of your account
- Not create multiple accounts or share account access with others
Ordering & Payment
Order and payment terms:
- All orders are subject to product availability
- Prices include all applicable taxes
- Full payment is required at the time of order
- We accept major credit/debit cards and digital payments
- Orders are processed within 1–2 business days
All payment information is processed securely. We do not store credit card details on our servers.
Shipping & Delivery
Shipping and delivery information:
- We ship across India
- Estimated delivery: 3–7 business days
- All products are securely packaged for transit
- Tracking information is provided after dispatch
- Customer support available for delivery issues
Returns & Refunds
We cannot accept returns on our products due to health and safety regulations.
However, we will provide assistance for the following issues — contact us within 24 hours of delivery:
- Damaged products received during shipping
- Expired products received
- Wrong products delivered
Prohibited Uses
You are strictly prohibited from engaging in the following activities:
- Using our services for any unlawful purpose
- Attempting to harm or compromise our systems or servers
- Uploading malicious content, viruses, or harmful code
- Violating any intellectual property rights
- Engaging in fraudulent transactions or misrepresentation
- Harvesting user information without consent
- Creating false, duplicate, or misleading accounts
Limitation of Liability
Our liability is limited to the maximum extent permitted by applicable law.
We are not liable for:
- Indirect, incidental, or consequential damages
- Loss of profits, revenue, or business data
- Service interruptions or downtime
- Actions or negligence of third-party service providers
- Force majeure or events beyond our reasonable control
Governing Law
These terms and conditions are governed by and construed in accordance with the laws of India. Any disputes arising from these terms shall be subject to the exclusive jurisdiction of the courts in Mumbai, Maharashtra, India.
We encourage resolving disputes through direct communication before pursuing any legal action.
Contact Information
Questions about these terms? Get in touch with our team:
info@glysainternational.com
+91 98233 06748
P No 40, Opp Sarosh School Mitmita, Aurangabad
Mon–Sat, 9:00 AM – 6:00 PM IST
Questions about these terms?
We're happy to clarify anything before you proceed.